Last updated: 14 March 2026
Data Retention Schedule
ELLYTIC Technologies UG (haftungsbeschränkt) applies strict retention rules. Personal data is stored only for as long as necessary for the purpose of processing, unless longer retention is required by law.
01User Accounts
| Data Category | Retention Period | Notes |
|---|
| Account profile | Until account deletion | Deletion upon request |
| Authentication data | Until account deletion | MFA tokens rotated regularly |
| Logs (security) | 90 days | Extended if fraud detection requires |
02Uploaded Documents (Passports, Certificates, Tax Forms)
| Data Category | Retention Period | Notes |
|---|
| Uploaded documents | 30 days | User may request earlier deletion |
| Machine-generated previews | 30 days | Auto-deleted |
| Human-reviewed translations/drafts | 30 days | Unless required for invoicing evidence |
03Administrative & Tax Workflow Data
| Data Category | Retention Period | Notes |
|---|
| Wizard inputs | 30 days | Non-essential metadata anonymised |
| Form drafts | 30 days | Deleted upon completion |
| AI-assisted outputs | 30 days | Professional review stored same duration |
04Payment & Billing Data (Required by German Law)
| Data Category | Retention Period | Notes |
|---|
| Invoice metadata | 10 years | According to German tax law (AO, HGB) |
| Payment confirmations | 10 years | Required documentation |
| VAT documentation | 10 years | Compliance requirement |
05Communication & Support Messages
| Data Category | Retention Period | Notes |
|---|
| Support tickets | 3 years | Statute of limitations (general claims) |
| Email logs | 90 days | Technical logs only |
| Chat transcripts | 180 days | For support quality |
06Analytics & Telemetry
| Data Category | Retention Period | Notes |
|---|
| Anonymized analytics | Indefinite | Contains no personal data |
| Consent-based analytics data | 13 months | Standard analytics retention |
07Backups
| Data Category | Retention Period | Notes |
|---|
| Encrypted backups | 90 days | Rolling secure backup cycle |
08On Request Deletion
Users may request immediate deletion of all non-statutory data:
privacy@ellytic.comStatutory data (e.g., invoices) cannot be deleted early under German law.
09Updates to the Retention Policy
We may adjust this schedule to reflect legal, operational or security changes.